Most items will ship via USPS, UPS, or FedEx. We allow 2 business days to process the order. Transit times are 2-9 business days from ship date notification. Weekends are not business days. We are unable to ship international at this time. Bare Wires Surf Shop is not responsible for any lost or stolen deliveries. Every order recieves tracking information emailed to the customer. Once tracking shows item in transit Bare Wires Surf Shop accpoets no responsilbilty of the carrier's duty. The customer must contact their local USPS/UPS/FedEX office to file a claim
To start a return email us by clicking here,Return Label. You must create an account to process a return.
Create or log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
We will pay the return shipping costs only if the return is a result of our error.
You may return most new, unopened, tags still attached items within 14 days of delivery for a full refund of the product price only. If you chose to pay for shipping when purchasing, whether international or domestic, and return a product, shipping is non refundable if not a result of our error.
You should expect to receive your refund within one week of package being delivered to Bare Wires Surf Shop, however, in many cases you will receive a refund more quickly. We are not able to do online exchanges at this time
In store purchases can be returned for store credit only