Bare Wires reserves the right to choose the class of shipping on all free shipping offers. In most cases all free shipping offers will be 2-12 business day transit time from order date. If faster shipping is required we suggest using the expedited shipping choice at checkout, where in most cases, the item will be in transit 1-6 business days.
***Surfboards, skateboards, and discounted items are not eligible for free shipping.***
You may return most new, unopened, tags still attached items within 10 days of delivery for a full refund of the product price only. If you chose to pay for shipping when purchasing, whether international or domestic, and return a product, shipping is non refundable if not a result of our error.
To return an item email us, and be sure to put the order number and "return" in the subject area. We will email you a return label. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of package being returned to shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We are not able to do online exchanges at this time